Processes are the core technologies of all organizations for producing and delivering products and services that satisfy customer needs. Increasingly, in order to continue to serve their customers and remain competitive, organizations are required to continuously analyze, redesign, and improve their end-to-end core business processes in shorter and shorter time frames to achieve operational goals. Realizing this end-to-end business process integration requires an IT infrastructure that enables people, processes, and information to be integrated in a flexible manner.
This mini course will explore how organizations can model business processes as the first step in achieving flexible and integrated business processes. The course will also examine the information technologies and architectures that show promise for enabling this business process integration. The course will provide students with the following:
* A framework for understanding the design, control and improvement of business processes. Much of this material will be drawn from the field of operations management.
* A methodology for analyzing, modeling, and designing business processes, including the use of simulation for measuring and comparing performance of various models.
* Knowledge of the current and emerging information technologies and architectures as enablers of business process improvement, integration and automation.