Citizens’ juries; communities deciding on how and where the police will work in their areas; governments using technology to create inventories for citizens to share their local knowledge to solve problems; families helping out with protecting other peoples’ children.
Welcome to the new world of public management – a world in which citizens and governments co-produce public value just as consumers and companies co-produce private value, frequently making use of new applications of technology.
This course begins with critical evaluations of the three dominant models of public management: classic command and control; New Public Management (customer service); and New Public Service (citizen involvement). The principal evaluative tool is Moore’s concept of adding public value, including his score card for assessing it.
The course moves quickly onto techniques of co-production. Theory is combined with practice by using two case studies and one actual field assignment requiring students to develop their own model of co-production to address a specific management requirement.
- Understanding different approaches to public management and knowing when to use them (Essay 1 on a case study to be provided);
- Ability to apply New Public Service and co-production techniques to specific cases (Essay 2 on a case study to be provided);
- Ability to design co-production models to specific public management tasks (Group project report on an actual case0